FAQ

Ordering & Payment

What happens after I place my order?

Following Check Out, your order is processed by our Sales Department and double-checked by our Designers before it hits our Production Team for fabrication. 

Once produced, your order is reviewed for quality, then packaged and shipped to you according to the Delivery Option you selected at Check Out.

Can I change an order?

Yes, but we must act quickly. If you need a change contact us immediately at (603) 436-8210 and we’ll take it from there!

How do I cancel an order?

To cancel an order please contact us immediately at our Customer Care Line or email us at sales@northeastcolor.com. 

What types of payment do you accept?

We accept Visa, Mastercard, American Express, Diners Club, JCB, and Discover credit cards, as well as Apple Pay, PayPal, Google Pay, and Venmo.

Do you charge sales tax?

Indeed, we must. Sales tax is charged in compliance with the destination state of each order.

What should I do if my organization is tax exempt?

Good for you! Please call us at (603) 436-8210 and our Customer Service Team will work to customize your account.

Can I get another copy of my receipt?

Certainly! Whether you’ve checked out as a guest or created a dedicated account, we’ve got your order history on file. Simply call at (603) 436-8210  or email us at sales@northeastcolor.com and we’ll provide you with a new copy right away.

Shipping

When will I receive my order?

Our Production turnaround is typically 5-7 business days, plus Shipping.

Shipping options include USPS, FedEx Standard Ground, 2 Day, and Overnight. 

Your estimated arrival date can be calculated by adding our Production turnaround, plus the Shipping option you’ve chosen.

However, you don’t need to tangle your brain with elaborate calendar math—we’ll email you a Shipping Notice with a tracking number so you can keep your eyes on the prize from start to finish.

The carrier states that my package was delivered, but it didn't arrive. What do I do?

Oh, no! Please call our Customer Service Team at (603) 436-8210 immediately and we'll work with the carrier to find your order. If necessary, we’ll provide you with a replacement if the original package can’t be located.

How much is shipping?

That depends on you and the carrier. Shipping charges are determined by your location, the size and weight of your order, and the shipping option you chose—all of which is calculated for you at Check Out.  

How can I be sure that my package will arrive safely?

Our Shipping Team takes every measure to ensure that your order arrives on time and intact. However, the world’s an uncertain place and sometimes things do go smash. 

If your order arrives damaged, we'll work to file a claim with our carrier. In the meantime, we'll ship you a replacement product within the standard production time.

To assist with the claim process, we ask that you photograph any damage to the package. (It’s actually a huge help to us!)

Can you ship to a P.O. Box?

No dice—Northeast Color does not ship to P.O. Boxes at this time.

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